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Frequently Asked Questions
What if I lose the event code/password? The best way to get
this is to check with the event planner at your organization or ask others
who attended. If you know which photographer shot your event, you can
contact them. Otherwise, please email support@candid.com
with the location (city and state) of your event as well as the event
date and your organization name. How long will it take for my event to be on-line? This depends on the
type of event and how it is photographed. If it was shot digitally, it
could be online in as little as three hours. However, if the event was
shot on traditional film, it will generally be posted to the web by the
second business day after the event. Please check with your event coordinator
or photographer. Can other people see my pictures? People who have the
event code/password will be able to see the pictures. Since the event
codes will be passed out at the event, anyone who attends your event will
be able to see your pictures. Can I have my picture removed from the Web? Yes. Contact the
event photographer and they can remove it for you. How long will my event be on the Web? The length of time events are available on the web can vary. Please check with the event coordinator at your
organization for your particular arrangements. When should I receive my prints? This is a factor of
the arrangements between your event coordinator and the photographer who
shot the event. In some cases, orders placed before 3pm CST will ship
the same day. On other events it may be longer. The bottom of the picture
viewing pages as well as your order confirmation page has contact information
for the photographer who shot your events. Check with the photographer
or your event coordinator. Prints may be delivered
in several ways depending on the type of event or arrangements with your photographer.
In some situations, prints are returned to the photographer who then delivers
them your organization. Sometimes the prints are mailed directly to you. My prints have not arrived, what should I do? Please contact the photographer who shot your event. Their contact information will be on the web pages where you browsed the pictures as well as your order confirmation email. If you cannot find this information, email support@candid.com. Please include the City and State your event was located in as well as the date, time, and organization name. Can I make copies of my prints or the images online? Candid Color Systems or the individual photographers who have authorized the use of photographs on this site own the copyrights of the photographs on this site. Except as otherwise required by applicable law, you may not reproduce, distribute, modify, retransmit, or publish any copyrighted material without the express written consent of the copyright owner, including, without limitation, print or electronic reproduction, publication or any display of photography. I‘m being asked to download the Clever Content Viewer. What is it? Clever Content™ is a digital asset protection package written by Alchemedia Technologies, Inc. The software is designed to prevent the unauthorized distribution of images. Do I have to install the Clever Content Viewer? No, you do not. However, the image quality will be compromised with a watermark if you elect not to install the software. In certain cases, some image files may not be viewable at all. How do I remove the Clever Content Viewer? To remove the Viewer, please click here. Cookies are bits of electronic information that a web site can use to help make shopping online easier and to tailor and keep records of your visits to the site. We do not store personally identifiable information in your cookie. The use of cookies is standard on the Internet and many websites use them. Cookies save you time by tracking your order information so that you do not have to re-enter certain information upon every visit. CCS does not use cookies to retrieve personal information about you from your computer unless you knowingly provided such information. As a consumer, you do have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. However, doing so may limit your ability to fully utilize this site.
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